Shipping Policy
Shipping Policy
At LumiGlow , we strive to provide fast and reliable shipping service. Our shipping policies are detailed below.
1. Shipping Methods
We offer different shipping options, depending on your location. Shipping options and rates will be displayed during the checkout process before you complete your purchase.
2. Shipping Time
- Processing time : Orders are processed within 2-5 business days after payment confirmation.
- Domestic Shipping : Shipping time varies between 7-10 business days , depending on location within the country.
- International shipping : For countries outside of Spain, delivery time may vary between 10-20 business days .
3. Shipping Costs
Shipping costs will be calculated at checkout, based on destination and order weight. We offer standard rates and expedited shipping options.
4. Shipment Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can monitor the status of your shipment.
5. Problems with Shipping
If you do not receive your order within the estimated time, please contact us at team.lumiglow@gmail.com so we can investigate and assist you.
6. Wrong Address
It is your responsibility to ensure that the address provided is correct. We are not responsible for delays or non-deliveries caused by an incorrect address.